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Privacy Policy – Multiverse Collections

Privacy Policy

At Multiverse Collections, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://multiversecollections.com) or interact with us across our platforms. By using our site, you agree to this policy and our Terms and Conditions.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address when you place an order, create an account, or contact us.
  • Order and Transaction Information: Details about the products you purchase, order history, payment information (processed securely by third-party gateways, we don’t store full card details), and communication records (e.g., via WhatsApp at +916387019446 or email).
  • Website Usage Data: Information about how you interact with our website(s), such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This may be collected using cookies and similar tracking technologies.

2. How We Use Your Information

Your information is used for legitimate business purposes, including:

  • Processing and fulfilling your orders accurately and efficiently.
  • Communicating with you regarding your orders, inquiries, support requests, or promotions (if you opt-in).
  • Verifying payments and preventing fraudulent transactions.
  • Improving our website functionality, product offerings, and user experience by analyzing usage data.
  • Complying with legal obligations and resolving disputes.

3. Sharing Your Information

We respect your privacy and limit the sharing of your personal data. We do not sell your information. Sharing occurs only in specific circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, shipping carriers, and IT support, under strict confidentiality agreements.
  • Legal Compliance: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Multiverse Collections, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to privacy commitments.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access – You can request copies of your personal data.
  • The right to rectification – You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You can request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You can request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You can object to our processing of your personal data, under certain conditions.
  • The right to data portability – You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Cookies and Tracking Technologies

Our website may use “cookies” (small text files placed on your device) and similar tracking technologies (like web beacons or pixels) to enhance user experience, analyze site traffic, and personalize content. Cookies help us remember your preferences and understand how you use our site. You have the option to accept or refuse these cookies through your browser settings. Note that disabling cookies may impact the functionality of certain parts of our website.

7. Third-Party Links

Our website may contain links to other websites or platforms (like WhatsApp, payment gateways, or social media) that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

You may also want to review our Disclaimer and Return and Refund Policy.

Last Updated: May 20, 2024

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